Colin Lawrence is blunt: “You can’t manage what you can’t see.” It’s a well-used tenet, but for Colin, Christchurch City Council (CCC) IT Asset Management Team Lead, an Insight-hosted Snow software asset management (SAM) solution has provided unparalleled visibility and management of the council’s software and hardware portfolio. This visibility has provided a range of optimisation and cost avoidance capabilities across their on-premise and cloud assets.
Colin took on his role at the Council, charged with bringing structure to the asset management team and providing better visibility and management of IT assets.
What he found was an organisation with tools, including a service management tool with a configuration management database, but which still had only limited visibility.
Using SQL scripts specific to IT asset management allowed Colin to get some information from SCCM, but without a lot of configuration and constant configuration work to keep it up to date, usage data wasn’t available.
Rather than a fully managed solution, Insight suggested a hosted SAM solution using Snow with design and implementation and the addition of a set number of hours available of Insight consultants’ time, on an as-needed basis. “Rather than a fully managed solution we are setting them up for success and then once they are comfortable with the level of expertise internally, they will continue to manage it themselves,” says Rachael Lattimore, Insight New Zealand Account Manager. “But when they need a SAM specialist, they have prepaid for a bucket of consulting funds they can draw down on.” “If we didn’t get the right tools, it would cost more in trying to recruit staff to get what we wanted to do and we still wouldn’t get the results council was after.”
Working with CCC, Insight’s team established the Snow platform within the CCC environment – the effective establishment of the SAM Platform enables complete and accurate data collection for CCC. This transition was led by the Insight transition team utilising project management best practice methodology.